FREQUENTLY ASKED QUESTIONS
Do Jemms carry over month-to-month?
Yes, all unused jemms automatically carry over to the next month.
Do employees need to pay taxes on JemmVouchers?
The short answer is yes. Since JemmVouchers are being provided to you by your employer, the IRS considers them a fringe benefit. In most cases, fringe benefits are taxable as income.
If you believe that a specific JemmVoucher should not be taxable as income, please discuss with your employer.
I ran out of jemms! Can I buy more?
Not yet, but we’re currently working on that functionality. Very soon employees will be able to buy additional jemms with a credit card ($5 per jemm). That way employees will never find themselves in a position where they can’t take part in an activity, or purchase a product, because they’re short just a few jemms.
What happens to my jemms if I resign or am terminated by my company?
If you resign or are terminated, your existing Jemmworks account will be disabled and you will no longer be able to log in. However, the jemms you have accumulated up to that date will not be lost. The balance of jemms in your account will be automatically transferred to a new, personal Jemmworks account (not affiliated with your former employer). You will be able to access your personal Jemmworks account, and spend your remaining jemms, for a period of up to 6 months. After 6 months, your personal account will be shut down, and any jemms still remaining in your account will be forfeited.
Do I need to add the value of JemmVouchers to an employee’s income?
Yes. Since you are providing JemmVouchers to your employees, the IRS considers them a fringe benefit. In most cases, fringe benefits are taxable as income.
When is payment due each month?
Full payment is due in advance, 7 days prior to the start of each calendar month. Employers will receive an invoice for their upcoming monthly payment 21 days prior to the start of each calendar month.
Do I have to pay for jemms that aren’t used by employees?
Yes. All unused jemms carry over to the next month and will be used by the employee eventually.
Can I pay Jemmworks with a credit card?
Sorry, we only accept online bank payments.
What should I do if an employee resigns or is terminated by our company?
When an employee leaves your company, you should log onto your Employer Dashboard to deactivate that employee’s profile right away. It’s easy and instantaneous. If you have any questions, feel free to call us and we’ll help.
What is the Jemmworks guarantee?
Give Jemmworks a try. If you haven’t seen improvement in employee morale and engagement in 30 days, just let us know and we’ll refund every penny, no questions asked.
When do I receive payment?
At the end of each calendar month, Jemmworks calculates how much you have earned from all sales that month. You receive payment 14 days later.
What payment methods do you offer?
All merchant payments are remitted via online direct deposit to your bank account. We plan to add some new payment options (e.g. PayPal, Venmo) soon.
Can you explain again how jemms work?
Jemmworks users pay for everything on the Jemmworks platform with a currency called jemms. Each jemm is worth exactly $5. For example, if your service costs $50, the Jemmworks user will pay 10 jemms ($5 x 10 jemms = $50). This is our gamified system that makes it fun for employees to spend their allocated monthly budget. Don’t worry, you still get paid in dollars!
How many offers can I run on the Jemmworks platform at a time?
As many as you like. For each new offer, just fill out the New Offer form on your Merchant Dashboard and submit for approval. If you have two offers that are very similar, we may request that only one of them be active at a time.
Can I change the price of my product or service?
Yes, the Jemmworks Merchant Dashboard lets you increase or decrease prices whenever you like. It’s instantaneous. Please note, however, that price changes only impact subsequent purchases. You still have to honor all completed purchases made at previous prices.
Why wasn’t my business approved to appear on the Jemmworks platform?
Jemmworks is selective regarding which merchants appear on the Jemmworks platform. We often decline to approve merchants for reasons such as:
- Short company track record
- Lack of positive customer reviews that we can verify online
- Lack of a professional website
- Product or service isn’t appropriate for the Jemmworks platform
- Too many similar products or services already available on the Jemmworks platform
If you believe your business was improperly declined, please e-mail us at firstname.lastname@example.org and we can discuss in more detail.